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A leader was given one goal for his coaching: improve how he answered questions. Knowing he...
A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools.
Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. it here.
Don’t assume you know why people ask what they ask. You don’t. Ever.
The closed-ended script:
Answer what’s asked
Match Length
Check for understanding
Then add your details
No mattress stuffing!
It’s a customer service exchange.
The open-ended script:
Start with a number
Label the first item
Explain in brief
Make the leap. Start with a number. It’ll be okay.
When you know things, use this script. You will sound expert.
The open-ended script is a variation of the Sorting & Labeling tool. the PDF and listen to the episode.
CALLING ALL COACHES!
Come ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.
Related categories in the library:
Communication Skills
Leadership
Perception – How Others Perceive You
Five related episodes:
215 - How to Stay Calm Under Fire
249 - How to Tackle Overtalking
159 - Short Sounds Confident
185 - The Talky Executive
151 - Under Executive Questioning
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Wishing you spring freshness,
From The Look & Sound of Leadership team