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533: How to Identify and Eliminate Friction with Roger Dooley 116s57
13/01/2020
13/01/2020
Roger Dooley talks about how eliminating friction at work can lead to better productivity....
Roger Dooley talks about how eliminating friction at work can lead to better productivity.
You'll Learn:
1) The cardinal rule of friction
2) How to reduce the friction of meetings
3) How mistrust creates friction
About Roger:
Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He is behind the popular blog, Neuromarketing, as well as a column at Forbes.com.
He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee.
Book: "FRICTION?The Untapped Force That Can Be Your Most Powerful Advantage"
Book: "Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing"
Blog: Neuromarketing
Podcast: Brainfluence
Website: RogerDooley.com
Resources mentioned in the show:
App: Pocket
Book: “Influence: The Psychology of Persuasion” by Robert Cialdini
Book: “Trust Factor: The Science of Creating High-Performance Companies” by Paul Zak
Company: Gallup
Personality: Cal Newport
Personality: Jack Welch
Personality: Richard Thaler
Personality: Werner Heisenberg
Previous episode: 124: The Science Behind Trust and High-Performance with Paul Zak
Software: Google Tag Manager
Survey: Customer Effort Score
Survey: Net Promoter Score
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View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep533